Returns & Cancellations

Cancellation Policy

All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply submitting cancellation request. Cancellation of an order, which has already been shipped, is a subject to up to 25% restocking fee as well as shipping charges.

Return and Refund Policy

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 14 days of the ship date for an exchange or refund (excluding Shipping, Processing, and Restocking fees). If your item was shipped with our "Free Shipping," we will charge our "actual" outbound shipping charges as the shipping charges are included in the price but customer will still be charged the round trip shipping costs incurred by Decor 123. If the return is as a result of an error on our part, we will gladly pay for the return shipping and send the correct item to you immediately.

All returns are subject to a 25% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Decor 123. Your will be refunded once Decor 123 receives the returned merchandise. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order.

Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 3-5 business days. For check and money orders, you can expect to receive your refund check within 7-10 business days.

If your furniture arrives as promised and you are dissatisfied for some reason, we will work with you to resolve the problem. Your satisfaction is our main goal. Unfortunately, we cannot take returns of customized, personalized, special-order or final-sale items or products that were damaged through normal wear and tear.

Item(s) do NOT qualify as Non-damaged or Non-defective Return if:

a) YOU received delivery of an item(s) with a finish, color or texture that is different from what YOU saw at the Decor 123 website, any website other than Decor 123, at a physical furniture store, or recommendations YOU received from a Decor 123 sales representative. Finishes and colors online may not accurately represent the true color or pattern. YOU accept liability for YOUR purchase.

b) You or a Decor 123 representative on your behalf places an order through the Decor 123 website and the item(s) listed in the order confirmation are incorrect, YOU are responsible for (1) reviewing the email order confirmation details; (2) notifying Decor 123 within 24-hours if YOU did NOT receive the order confirmation email; (3) any errors, typos or inaccuracies in the order confirmation email so that Decor 123 may revise the order details to reflect what YOU want to order and where YOU want the order shipped to.

c) Should customer refuse delivery because the purchased item(s) cannot fit into home or room(s) by the customer or delivery agents, then the customer is responsible for any/all return costs in accordance with our return policy.

If you wish to return or exchange merchandise, please follow these steps:

1. Our customer service representative must be notified within 48 hours after the delivery if you wish to exchange or return merchandise for refund.

2. The merchandise must be in its original brand new condition. Item(s) must be unused and free from damage, pet hairs, soil, or stains. No refunds or exchanges will be allowed if the merchandise has been used.

3. All returns and exchanges of non-defective opened merchandise are subject to 25% restocking fee.

4. Carefully repack your return in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. No returns will be accepted without the receipt.

5. No returns will be accepted without the original manufacturer packaging.

6. If customer discards the original packaging, or it was removed from the premises by the delivery agent, it will be the customers responsibility to source the similar packing materials and re-packing the unit(s) the same way that it was delivered. The customer will be financially responsible for any item(s) damaged due to inadequate packing materials and/or packing.

7. Original shipping charges are non-refundable.

8. Shipping charges to return merchandise are non-refundable.

If delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs as well as 25% restocking fee. It is solely customers responsibility to measure room(s), delivery path prior to purchase/delivery.

Returns Due to Damages

Don’t Worry! Our professional staff is fully trained to help you! Both Decor123 and our vendors make every effort to pack items so that they will arrive at your door safely. However, despite our best efforts, sometimes damage does occur.

Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. If the product is refused and damage is noted on the delivery receipt; we will send a free replacement to correct the problem.

In the event of hidden or concealed damage, you may contact our Customer Service department at (215) 494-9119 and a representative will be glad to assist you. Pictures are required and must be reported to us within 5 days of arrival. Based upon the review of the pictures, we will send replacements free of charge, send new parts, offer a manufacturers discount, or send a professional furniture technician to your home to restore your furniture to brand new. Since every damage situation is unique we have several options to help achieve 100% customer satisfaction based upon the specific damage.